96slot Privacy Policy

1. Introduction and Scope of Application

This Privacy Policy is a legally binding agreement between you ("User") and 96slot ("Platform", "We", "Company") operating under international licensing. This policy applies to all services provided by 96slot, including but not limited to online slots, live casino, sports betting, baccarat, and all interactions that take place through the website https://96slot.app.

By registering an account, using the services or browsing the 96slot website, you confirm that you have read, understood and fully accepted this Privacy Policy. If you do not agree with any provision herein, please stop using our platform.

This Privacy Policy should be read together with the Terms and Conditions and the Responsible Gambling Policy of 96slot.

2. Categories of Personal Information Collected

96slot collects various categories of personal information when you use our platform. This collection is carried out directly through registration forms, automatically through browser technology, and through your interactions with our services.

2.1 Account Registration Information

• Full name as shown on your MyKad or a valid identity document
• Date of birth (to verify that you have reached the age of 21)
• Active email address for official communications
• Mobile phone number for two-factor verification
• Username and password chosen during registration
• Nationality and country of residence

2.2 Identity Verification Information (KYC)

• Identity card number (MyKad) or passport
• Copy of identity document (front and back)
• Proof of current residential address (utility bill or bank statement not older than 3 months)
• Additional information required based on risk assessment

2.3 Financial and Transaction Information

• Payment method details including Touch 'n Go eWallet, DuitNow, FPX online banking, Boost and crypto wallet addresses (USDT, BTC, ETH)
• Deposit and withdrawal history, including amounts, dates and times
• Records of bonuses received and wagering status
• Payment processing information required by financial service providers

2.4 Usage and Technical Data

• IP address and geographic location derived from it
• Device type, operating system and web browser version
• Game history, session duration and betting patterns
• Activity logs including login and logout times
• Cookie data and similar tracking technologies

3. Purpose of Data Collection and Use

Each category of data collected by 96slot has a clear and legally permitted purpose. We do not use your data for any purpose other than those stated below.

3.1 Account Management and Services

• Creating and managing your player account on the 96slot platform
• Processing deposits and withdrawals using your preferred payment method
• Providing access to slot games, live casino, sports betting and more
• Managing welcome bonuses, VIP cashback and other promotions you are eligible for
• Providing 24/7 customer support via live chat and email

3.2 Legal and Regulatory Compliance

• Carrying out KYC procedures to ensure all players are aged 21 and above
• Complying with Anti-Money Laundering (AML) and Counter-Terrorism Financing requirements
• Retaining transaction records for the period specified by licensing authorities
• Reporting suspicious activity to the relevant authorities when required

3.3 Security and Fraud Prevention

• Detecting and preventing unauthorised access, fraud and malicious activity
• Analysing usage patterns to identify security risks
• Verifying player identity during high-value transactions
• Implementing self-imposed betting limits and responsible gambling protection tools

3.4 Platform Improvement

• Analysing aggregated usage data to improve the user experience
• Testing and developing new features relevant to the needs of Malaysian players
• Optimising website and mobile application performance

3.5 Marketing Communications (with Consent)

• Sending promotional information and bonus offers to players who have agreed to receive such communications
• Informing players about new games, tournaments and festive season campaigns
• You can withdraw this consent at any time through your account settings or by contacting our customer support

4. Sharing Information with Third Parties

96slot does not sell or rent your personal information to any third party. However, in the course of legitimate business operations, we may share your data with a limited set of third-party categories as follows:

4.1 Authorised Third-Party Service Providers

These providers act as data processors on our behalf and are bound by strict confidentiality agreements:

• Payment providers: Entities that process Touch 'n Go, DuitNow, FPX, Boost and crypto exchange transactions
• Game software providers: Game studios such as PG Soft, Pragmatic Play, JILI and Spribe that require certain data to run games fairly
• Identity verification services: KYC platforms that verify identity documents for AML compliance
• Technology infrastructure: Cloud, server and cybersecurity service providers that support platform operations
• Analytics services: Tools that help us understand platform usage in an aggregated and anonymous manner

4.2 Disclosure Based on Legal Requirements

96slot may disclose your personal information to government authorities, law enforcement bodies or licensing authorities when:

• Required by a court order, writ or valid legal process
• Necessary to comply with AML/CFT reporting requirements
• Needed to protect the rights, property or safety of 96slot, our players or the public

4.3 Business Transitions

Should 96slot undergo a merger, acquisition or asset sale, player personal information may be transferred to the new entity. You will be notified in advance of any such changes and of your rights in that situation.

5. Cookies and Tracking Technologies

96slot uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies Used

• Essential Cookies: Required for core platform functions such as login sessions and security — cannot be disabled
• Performance Cookies: Collect anonymous information about how users interact with the website for improvement purposes
• Functional Cookies: Save your preferences such as language, currency and display settings
• Analytics Cookies: Help us understand traffic and usage patterns in aggregate

5.2 Cookie Management

You can manage or disable cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain functions of the 96slot platform. Cookie management guides are available on your browser's help page.

6. Your Rights as a Data Subject

As a 96slot user, you have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights within a reasonable timeframe.

To submit any request related to the rights above, please contact our data protection team via 24/7 live chat support or email at [email protected]. We will process your request within a reasonable timeframe, subject to identity verification.

7. Data Security Measures

96slot implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, modification or destruction.

• 256-bit SSL/TLS encryption for all communications between users and servers
• Password storage using strong cryptographic hashing functions
• Two-factor authentication (2FA) available for all player accounts
• Continuous monitoring for suspicious login activity
• Role-based access controls for internal staff handling data
• Regular security audits and penetration testing by qualified third parties
• Tested incident response procedures to address any data breaches

In the event of a data breach that materially affects your personal information, 96slot will notify you without undue delay and take appropriate remedial action.

8. Cross-Border Data Transfers

As 96slot operates under international licensing, your personal data may be transferred to and processed in other countries that may have different data protection laws from Malaysia.

In all such cases, 96slot ensures that data transfers are carried out with adequate safeguards through appropriate contractual protection mechanisms, including standard contractual clauses or binding data processing agreements with all data recipients.

If you would like to know more about the specific protection mechanisms we use for any international transfers, please contact us at the email address stated in our contact us section.

9. Data Retention Period

96slot retains your personal information for as long as your account is active and for the period required thereafter to fulfil legal obligations, resolve disputes and enforce our agreements.

• KYC and identification data: Retained for a minimum of 5 years after account closure, in line with AML compliance requirements
• Financial transaction records: Retained for a minimum of 5 years for audit and regulatory reporting purposes
• Activity and security logs: Retained for 2 years for investigation and security purposes
• Support communication data: Retained for 3 years for reference and service improvement
• Marketing data: Retained until you withdraw your consent or close your account

After the relevant retention period has ended, data will be securely deleted or anonymised in accordance with our data management procedures.

10. Changes to This Privacy Policy

96slot reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our practices, applicable legal changes, or improvements in how we present this information to users.

Any material changes will be communicated to you through:

• An email notification to the address registered with your account
• A prominent notice on the homepage or during your login session
• An update to the "Effective Date" at the top of this document

Continued use of the 96slot platform after notification of such changes will be considered your acceptance of the updated version of the Privacy Policy. If you do not agree with the changes made, you have the right to close your account before the changes take effect.

11. Contact Information for Privacy Enquiries

For any enquiries, concerns or requests relating to this Privacy Policy or how 96slot handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Service language: Bahasa Melayu and English

Our data protection team will endeavour to respond to every enquiry within a reasonable timeframe. For more complex requests such as data exports or account deletion, processing time may be longer based on verification requirements.